Accessibility Policy
Purpose and Scope
Alice Saddy Association is committed to providing an accessible, inclusive and respectful environment where people with disabilities have equitable access to our services, facilities, information and employment opportunities.
This policy outlines the Association's responsibilities under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), Ontario Regulation 191/11 – Integrated Accessibility Standards Regulation (IASR), and the Human Rights Code, R.S.O. 1990, c. H.19 (OHRC). It applies to all employees, volunteers, Board members, and individuals who provide services or facilities on behalf of the Association, as applicable to their roles. It also guides how the Association interacts with people supported, families, visitors, applicants and members of the public.
Policy
Alice Saddy Association will identify, prevent and remove accessibility barriers and meet the needs of people with disabilities in a timely manner.
The Association will provide services and opportunities in ways that respect dignity, independence, integration and equal opportunity. Individual disability-related needs will be considered, and reasonable efforts will be made to provide accessible and equitable alternatives when barriers arise.
The Association recognizes that its obligations under the AODA do not replace or limit its duty to accommodate under the OHRC and in doing so will monitor legislative requirements, maintain appropriate compliance documentation, complete required accessibility compliance reports and review its policies and practices when changes are needed.
Accessibility Policies and Planning
The Association will develop, implement and maintain policies addressing its accessibility obligations.
A Multi-Year Accessibility Plan will identify strategies to prevent and remove barriers, improve accessibility and meet applicable legislative requirements.
The plan will be:
- Reviewed and updated at least once every five years.
- Available in an accessible format upon request.
- Supported by ongoing monitoring of accessibility needs, barriers & improvement opportunities.
Click here to view the
Multi-Year Accessibility Plan
This Accessibility Policy is available in accessible formats upon request.
Accessibility Training
The Association will provide accessibility training to employees, volunteers, Board members involved in developing and approving policies, and others who provide services or facilities on its behalf.
Training will be appropriate to each person's responsibilities and will address:
- Applicable AODA accessibility standards.
- The OHRC as it relates to people with disabilities.
- Accessible customer service and communication.
- The use of assistive devices, service animals and support persons.
- How to respond when someone experiences an accessibility barrier.
- The Association's accessibility policies and relevant procedures.
Training will be provided as soon as practicable and updated when relevant accessibility policies change.
The Association will maintain records of training, including training dates and the number of individuals trained.
Accessible Customer Service
The Association will provide services to people with disabilities in a manner that respects their dignity, independence and individual needs.
Communication and Assistive Devices
All employees and volunteers will communicate with people with disabilities in ways that take their disability-related needs into account.
People with disabilities may use their personal assistive devices when accessing Association services and facilities, subject to applicable legal and safety requirements. Employees will receive appropriate instruction on assistive devices and accessibility equipment supplied by the Association.
Service Animals
People with disabilities may be accompanied by their service animals in areas open to the public or other third parties, unless the animal is excluded by law. Where a service animal is legally excluded, the Association will explain the reason and work with the person to identify an appropriate alternative.
Support Persons
People with disabilities may be accompanied by a support person when accessing Association services and facilities. Fee will not be charged to enter the Alice Saddy Association premises.
Temporary Service Disruptions
The Association will provide notice of planned or unexpected disruptions to facilities or services used by people with disabilities. Notices will explain the reason for the disruption, its expected duration and available alternatives, where applicable.
The notice will be placed at the main office door at 457 King Street.
Information and Communications
The Association will provide or arrange accessible formats and communication supports for people with disabilities upon request, in accordance with applicable legislation.
The Association will:
- Consult with the person requesting an accessible format or communication support to determine their accessibility needs.
- Provide the requested information in a timely manner and at a cost no greater than the regular cost charged to others, subject to applicable regulatory exceptions.
- Inform employees and the public that accessible formats and communication supports are available.
- Ensure that processes for receiving and responding to feedback are accessible, including arranging accessible formats and communication supports upon request.
- Meet applicable accessibility requirements for its public websites and web content.
Employment Accessibility and Accommodation
The Association is committed to accessible and equitable employment practices throughout the employment relationship.
This includes accessible recruitment, assessment and selection processes, workplace emergency response information, individual accommodation plans, return-to-work processes, performance management, career development and advancement, and redeployment, where applicable.
Employment-related accessibility and accommodation requirements are addressed in the Association's Accommodation Policy and related procedures.
The Association will consider individual needs and fulfill its duty to accommodate under the OHRC to the point of undue hardship.
Design of Public Spaces
Where the Association constructs new public spaces or undertakes planned redevelopment of existing public spaces covered by the IASR, it will comply with applicable accessibility design requirements.
These may include accessible parking, exterior paths of travel, recreational trails, outdoor public-use eating areas and service-related elements such as waiting areas and service counters, where applicable.
The Association will establish procedures for preventive and emergency maintenance of applicable accessible elements in public spaces and for addressing temporary disruptions when those elements are not in working order. Building accessibility requirements under the Ontario Building Code will also be considered where applicable.
Feedback and Accessibility Concerns
The Association welcomes feedback about accessibility and barriers that individuals may experience when accessing its services or facilities.
The Association will inform the public about its accessible feedback process and the availability of accessible formats and communication supports.
Feedback may be submitted in the following ways:
- By email to with the subject line “Accessibility”
- Through mail to the attention of the Executive Director at 457 King Street, London, ON N6B 1S8
- By telephone to Alice Saddy Association at
- All feedback will be directed to the Executive Director, or to their designate.
Click here to obtain a copy of our Feedback Form
Responsibilities and Compliance
The Executive Director or designate is responsible for overseeing the implementation and maintenance of the Association's accessibility program.
Managers and supervisors are responsible for applying applicable accessibility requirements within their areas of responsibility, identifying barriers and bringing concerns forward.
Employees, volunteers and others acting on behalf of the Association are responsible for following applicable accessibility policies and procedures, completing required training and communicating identified accessibility barriers.
The Association will monitor legislative requirements, maintain appropriate compliance documentation, complete required accessibility compliance reports and review its policies and practices when changes are needed.
Accessibility Compliance
Click here to view the
2026 Accessibility Compliance Report
